How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike, Mac Medic
Category: Mac
Satisfied Customers: 8624
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

My mac will not let me log in tried many passwords and none

Customer Question

My mac will not let me log in tried many passwords and none work
JA: How much experience do you have with this particular machine?
Customer: 2 years
JA: What troubleshooting have you tried?
Customer: Tried to change keychain login which works fine on iPad not on Mac
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Thankyou
Submitted: 3 months ago.
Category: Mac
Expert:  Mike replied 3 months ago.

OK restart and hold the Shift key until you see the Apple logo. This will activate Safe boot and it will check the drive for errors among other things. It may take longer to boot and you may see a progress bar during part of the process. If it starts up OK… login then restart the normal way from the Apple Menu. Let me know after.