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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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When I create a new folder, it has the whole desktop stuff

Customer Question

Hi there..
JA: How long has this been going on?
Customer: When I create a new folder, it has the whole desktop stuff in it
JA: What troubleshooting have you tried?
Customer: all folders show other folders..
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I tried a different keyboard
JA: What's the make and model of your computer? And have you had problems with this keyboard in the past?
Customer: Not with keyboard.. 10.10.5 yosemite .. mac mini
Submitted: 4 months ago.
Category: Mac
Expert:  Jason Jones replied 4 months ago.

Hello,

I will be the person helping you today.

I can help you in one of two ways:
1) We will communicate back and forth on this page.
2) Remote support, which would allow me to take a look at the problem and fix it for you while you watch.

In my experiences, remote support saves a lot of time for everybody and is safer because if instructions are not followed correctly, it may make the problem worse or create a new problem.

As a side note, both options are covered by a 100% guarantee and fully refundable, if we are not able to fix your problem.

If you wish to choose the first option, please let me know so we can begin. If you wish to choose the second, better option, then click the Accept this Offer button for Secure Remote Assistance.

Thank you,
Jason