Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
When you say apple support installed El capitan on your macbook pro yesterday. How did this come about? H ow did you get in touch with apple support, or did they get in touch with you? Did you go into a Mac store and they installed El Capitan in person?
I have no idea who you paid yesterday.
You did not answer the questions I asked you. How about this, if you check your credit card or bank statement, what is the company name showing, of who you paid money to yesterday?
Today, the company you are speaking with is Justanswer.com, and I can send you a refund link for the session today with you and I ( my name is Dustin)
But that will leave you in the same boat. If you want my help figuring out who exactly you paid, and then resolving the macbook issue. I will need you to answer the questions I ask you, not ignore them.
Hello again, I never heard back from you since you viewed my last response.
Did you still need help with this issue?
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.