My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue.
What happens when you try the restore with iTunes?
okay, what is currently on the iPad screen?
okay, do you know the iPad apple id and password?
okay, I can try a reset for you. What is the id and password *****?
it should be the same.
okay, it is showing a black one and a white one. Which is the one you are trying to restore?
okay, when you tried the restore with iTunes did you update iTunes first?
okay, I can do the restore for you with a Secure Remote Screen Share Seesion.
Are you on a mac or windows computer now?
okay, is your iPad still connected to your computer?
okay the download takes awhile to finish. It is 1.6gb. Give it a while to finish and see if the ipad will restore.
Follow these steps please>
okay, try this next.
disconnect the iPad and hold the home button and power button down for 30 seconds, then allow the iPad to reboot. Then let me know what is on the screen.
okay, do you have another computer that you can try the restore on?
okay, let me know how it goes.
okay, the best option will be to uninstall iTunes from your computer and then download and install again.
Use the Control Panel to uninstall iTunes and related software components in the following order:
On some systems, iTunes might install two versions of Apple Application Support. This is expected. If both are present, be sure to uninstall both versions.
do you get an error message?
okay, disable the security for 15 minutes and then download. You can usually click on the icon in the system tray and get the disable option.
what is the internet security that you are using?
okay, click on the menu of your internet browser at the top right, it should be 3 horizontal lines. Then click on new window, then go to itunes.com and try the download.
okay, which internet browser are you using?
Hi my name is ***** ***** to JustAnswer. I am reviewing your question and will reply ASAP.
It looks like the issue of installing iTunes and the error 3194 when resdtoring the device are linked.
Check this article:
You can see one of the possibilities is that security software gives that error message.Try disabling any security software, and try again to update iTunes and restore the device.
Let me know if you have any questions.
There is a thing called Recovery Mode. You should try restoring it in Recovery mode.
You should turn off any security software too while trying these steps.
Let me know how this goes, and if you had any problem installing the latest iTunes.
If it is consistently dropping the restore process around the same 15 minute mark, then it appears to be an Internet or network connectivity issue.Please try again with a different Internet connection if you can. If not we need to troubleshoot what's going on with that one.If you cannot try a new Internet connection at the moment please check the speed of your connection using this site and let me know the result.
Let me know the download speed, plus any more information about your network connection. Wired/wireless, service provider name, as much as you can.
Ok, thank you. Please take a moment to rate my help.Best regards,David.