How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask David Your Own Question
David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1415
Experience:  BSc H.Dip Apple Certified Professional
39216975
Type Your Mac Question Here...
David is online now
A new question is answered every 9 seconds

My iPad is disabled and I can't restore it, Couple of days,

Customer Question

My iPad is disabled and I can't restore it
JA: How long has this been going on?
Customer: Couple of days
JA: What troubleshooting have you tried?
Customer: Restore with itunes
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 9 months ago.
Category: Mac
Expert:  tyroneboman replied 9 months ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

What happens when you try the restore with iTunes?

Customer: replied 9 months ago.
After 10 minutes it kicks out of the restore process
Expert:  tyroneboman replied 9 months ago.

okay, what is currently on the iPad screen?

Customer: replied 9 months ago.
iPad disabled
Expert:  tyroneboman replied 9 months ago.

okay, do you know the iPad apple id and password?

Customer: replied 9 months ago.
Expert:  tyroneboman replied 9 months ago.

okay, I can try a reset for you. What is the id and password *****?

Customer: replied 9 months ago.
are you talking about my apple id
Expert:  tyroneboman replied 9 months ago.

yes,

Customer: replied 9 months ago.
Is it different from my iphone
Expert:  tyroneboman replied 9 months ago.

it should be the same.

Customer: replied 9 months ago.
Johnalex08
Expert:  tyroneboman replied 9 months ago.

okay, it is showing a black one and a white one. Which is the one you are trying to restore?

Customer: replied 9 months ago.
The black
Expert:  tyroneboman replied 9 months ago.

okay, when you tried the restore with iTunes did you update iTunes first?

Customer: replied 9 months ago.
I tried but after 10 min it kicked it out
Expert:  tyroneboman replied 9 months ago.

okay, I can do the restore for you with a Secure Remote Screen Share Seesion.

Are you on a mac or windows computer now?

Customer: replied 9 months ago.
It's still downloading the don my computer but
Customer: replied 9 months ago.
Windows
Customer: replied 9 months ago.
I'm sorry I've already paid 30 dollars and I'm still stuck
Expert:  tyroneboman replied 9 months ago.

okay, is your iPad still connected to your computer?

Customer: replied 9 months ago.
Yea
Expert:  tyroneboman replied 9 months ago.

okay the download takes awhile to finish. It is 1.6gb. Give it a while to finish and see if the ipad will restore.

Follow these steps please>

  • Disconnect the USB cable from the iPad, but leave the other end of the cable connected from your computer's USB port.
  • press and hold the Sleep/Wake and Home buttons at the same time.
  • When the device turns off, release the Sleep/Wake and Home buttons.
  • While pressing and holding the Home button, connect the USB cable to the iPad. The device should turn on.
  • Continue holding the Home button until you see the "Connect to iTunes" screen.
  • When this screen appears you can release the Home button:
  • Then use iTunes to restore the iPhone.
Customer: replied 9 months ago.
Yeah I've tried that and it kicks it out after 10 min
Expert:  tyroneboman replied 9 months ago.

okay, try this next.

disconnect the iPad and hold the home button and power button down for 30 seconds, then allow the iPad to reboot. Then let me know what is on the screen.

Customer: replied 9 months ago.
Ok I put it back in and now it says it's extracting software is that good
Expert:  tyroneboman replied 9 months ago.

Yes,

Customer: replied 9 months ago.
It's almost done
Customer: replied 9 months ago.
Now it says iPad could not be restored error occurred 3194
Expert:  tyroneboman replied 9 months ago.

okay, do you have another computer that you can try the restore on?

Customer: replied 9 months ago.
No
Customer: replied 9 months ago.
It's saying I need to do an update so trying that
Expert:  tyroneboman replied 9 months ago.

okay.

Customer: replied 9 months ago.
Ok trying to restore again
Expert:  tyroneboman replied 9 months ago.

okay, let me know how it goes.

Customer: replied 9 months ago.
Ok it's actually showing the serial number now it wasn't before
Expert:  tyroneboman replied 9 months ago.

sounds good.

Customer: replied 9 months ago.
It kicked it out again
Expert:  tyroneboman replied 9 months ago.

okay, the best option will be to uninstall iTunes from your computer and then download and install again.

Use the Control Panel to uninstall iTunes and related software components in the following order:

  1. iTunes
  2. Apple Software Update
  3. Apple Mobile Device Support
  4. Bonjour
  5. Apple Application Support 32-bit
  6. Apple Application Support 64-bit

On some systems, iTunes might install two versions of Apple Application Support. This is expected. If both are present, be sure to uninstall both versions.

Customer: replied 9 months ago.
Now I can't install itunes
Customer: replied 9 months ago.
Hello
Expert:  tyroneboman replied 9 months ago.

do you get an error message?

Customer: replied 9 months ago.
No it won't let me download
Customer: replied 9 months ago.
For some reason my internet security won't let it down load
Expert:  tyroneboman replied 9 months ago.

okay, disable the security for 15 minutes and then download. You can usually click on the icon in the system tray and get the disable option.

Customer: replied 9 months ago.
Yeah I'm not sure how to do yhat
Customer: replied 9 months ago.
That
Expert:  tyroneboman replied 9 months ago.

what is the internet security that you are using?

Customer: replied 9 months ago.
Inprivate
Expert:  tyroneboman replied 9 months ago.

okay, click on the menu of your internet browser at the top right, it should be 3 horizontal lines. Then click on new window, then go to itunes.com and try the download.

Customer: replied 9 months ago.
I'm not finding that
Expert:  tyroneboman replied 9 months ago.

okay, which internet browser are you using?

Customer: replied 9 months ago.
Google
Expert:  David replied 9 months ago.

Hi my name is ***** ***** to JustAnswer. I am reviewing your question and will reply ASAP.

Expert:  David replied 9 months ago.

It looks like the issue of installing iTunes and the error 3194 when resdtoring the device are linked.

Check this article:

https://support.apple.com/en-ie/HT201442

You can see one of the possibilities is that security software gives that error message.
Try disabling any security software, and try again to update iTunes and restore the device.

Let me know if you have any questions.

Thanks,

David.

Customer: replied 9 months ago.
Ok this was useless thanks
Customer: replied 9 months ago.
I got it reinstall just can't get it to restore my iPad it starts then 15 minutes in it kicks out
Expert:  David replied 9 months ago.

There is a thing called Recovery Mode. You should try restoring it in Recovery mode.

You should turn off any security software too while trying these steps.

  1. Connect your device to your computer and open iTunes. If you don't have a computer, borrow one from a friend or go to an Apple Retail Store or Apple Authorized Service Provider for help.
  2. While your device is connected, force restart it: Press and hold both the Sleep/Wake and Home button for at least 10 seconds, and don't release when you see the Apple logo. Keep holding until you see the recovery mode screen.
  3. When you see the option to Restore or Update, choose Update. iTunes will try to reinstall iOS without erasing your data. Wait while iTunes downloads the software for your device.
    If the download takes more than 15 minutes and your device exits recovery mode, you'll need to repeat these steps and choose Restore instead of Update when you get back to this step.
  4. After the Update or Restore completes, set up your device. If you previously backed up your device with iTunes or iCloud and had to restore your device in step 3, you might be able to restore from your backup during setup.

Let me know how this goes, and if you had any problem installing the latest iTunes.

Customer: replied 9 months ago.
It's kicking it out on the restore
Expert:  David replied 9 months ago.

If it is consistently dropping the restore process around the same 15 minute mark, then it appears to be an Internet or network connectivity issue.

Please try again with a different Internet connection if you can. If not we need to troubleshoot what's going on with that one.

If you cannot try a new Internet connection at the moment please check the speed of your connection using this site and let me know the result.

www.speedtest.com

Let me know the download speed, plus any more information about your network connection. Wired/wireless, service provider name, as much as you can.

Thanks,

David.

Customer: replied 9 months ago.
I called apple support they took care of me. It's restored know.
Expert:  David replied 9 months ago.

Ok, thank you. Please take a moment to rate my help.

Best regards,
David.

Related Mac Questions