Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
In order to help you, I need to know what operating system you have on your device. Windows Vista, Windows 7, 8.1, 10, or do you have a Mac?
Follow this link to reset your password ***** the other acct. Login with new password ***** reset keychain repair/first aid.
The remote support offer was declined in our system. I can only see where it denied it, but not details. Customer
support will attempt to resolve your issue, but the instructions i left above, should grant you access.
If you are satisfied with the help I have provided, please remember to click and submit a star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.~Franklin
Also, a remote will not help. We need to follow the steps above first to get access to the acct.
I can connect after and help you with your keychain repair if needed once we can get into the acct.
Hi, were you able to reset the password ***** the steps i sent you?
For your original profile, please check the permissions for your login keychain.
What may have happened is during the Seirra install, it may have 'altered' the permissions on that file.
If your main user has read/right access, please run 'first aid' on keychain.
Let me know if that works? Or you can continue using the new user account.