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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have not been able to receive mail ever since I upgraded

Customer Question

I have not been able to receive mail ever since I upgraded to El Capitan.
JA: Fortunately, the tech wizards we work with know El Capitan well, and it would be my pleasure to connect you with the best person for the job.
Customer: Thank you!
JA: What troubleshooting have you tried?
Customer: I tried with my Time Warner account and all is fine with the actual email account. This is my first inquiring to Apple about Mac Mail
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No thanks.
Submitted: 3 months ago.
Category: Mac
Expert:  Kamil Anwar replied 3 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks