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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I would like to remove blocked plugins from my Mac, I am

Customer Question

I would like to remove blocked plugins from my Mac, I am elderly and have trouble following some of the instructions.xxxxxtrouble
JA: How much experience do you have with this particular machine?
Customer: One year, emails and search for information only. Don't know about Apps and things to install
JA: What troubleshooting have you tried?
Customer: Just spent an hour with a bank employee trying to help me remove blocked access to my account. Failed. I've had blocked plugins since installing new adobe flash player several weeks ago.
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no. thanks
Submitted: 3 months ago.
Category: Mac
Expert:  Cody replied 3 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 3 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?