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David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1365
Experience:  BSc H.Dip Apple Certified Professional
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Thunderbird Mac acting strange: (1) Want to eliminate a lot

Customer Question

Thunderbird Mac acting strange: (1) Want to eliminate a lot of the fonts that show in the pulldown menu when drafting an email; (2) when forwarding the previous addresses are now "bordered"; (3) when putting cursor on Subject/Date bar, color is dark blue, want to change back to gray; and (4) subject bar size is too small for font. Using Theme and Font Changer to increase font size but not using any color changes in it. Please don't respond with basic answers about changing font size, color, etc. which I have tried.
Submitted: 3 months ago.
Category: Mac
Expert:  David replied 3 months ago.

Hi my name is ***** ***** to JustAnswer. I am reviewing your question and will reply ASAP.

Expert:  David replied 3 months ago.

It's not very clear what the issue is. Is the Font too small or the Font too big? We could begin right away removing Font files from your system and Thunderbird preferences to troubleshoot the problems you have with Thunderbird. This would be not be a good idea without knowing what the issues are.

Is there a specific reason to use Thunderbird over Mac Mail?

Have you tested it in a new user account?

We could try a remote desktop connection to troubleshoot the issue as it would make visualising the problem a lot easier.

Let me know how you would like to proceed. Thanks!

Customer: replied 3 months ago.
as you said, the issue is not clear to you so let's abort
Expert:  David replied 3 months ago.

I would recommend Mac Mail over Thunderbird.

It sounds like there are a few different issues in Thunderbird so would suggest a new user account to help highlight if it is user specific or system wide. The troubleshooting could be in-depth, or with remote connection it could be easy to identify.

If you change your mind please don't hesitate to get back to me.

Kind regards,