How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Pete Your Own Question

Pete, Computer Engineer
Category: Mac
Satisfied Customers: 15429
Experience:  Over 16 years of computer experience, CISCO certified
Type Your Mac Question Here...
Pete is online now
A new question is answered every 9 seconds

I think I signed up apple support monthly fee. I do not want

Customer Question

I think I signed up for continued apple support for a monthly fee. I do not want to do this. I had a one off question which I already knew the answer to. No more fees, please.
JA: How long has this been going on?
Customer: Just now.
JA: What troubleshooting have you tried?
Customer: I wanted to know if I could do a cut and paste for a long group email. The answer was no, one at a time.
JA: Just to clarify, what email service provider are you using?
Customer: Comcast
JA: Huh?
Customer: What is your question? Comcast gets my emails
JA: I hope not. The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I have a iPad air
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: Mac
Customer: replied 3 months ago.
I do not want monthly support fee. I want refund if the monthly fee has been put on my card. I have an iPad Air not a mac
Expert:  Pete replied 3 months ago.


To cancel your monthly fee, you will need to contact Apple support directly.

You can reach them at 800–692–7753, 7 days a week from 7:00 a.m. to 10:00 p.m. Central time.