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Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 36591
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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I made the mistake of upgrading my husband's iPad operating

Customer Question

I made the mistake of upgrading my husband's iPad operating system and then when I went to activate it, I couldn't remember the passcode that I used to set it up in the first place.
Submitted: 9 months ago.
Category: Mac
Expert:  Viet - Mac Tech replied 9 months ago.

Hi,

I'm sorry about the issue. Is it asking for the (4-digit or 6-digit) passcode?

Please reply at the box below. Thank you,

Expert:  Viet - Mac Tech replied 9 months ago.

Please try the following fix:

  1. Open the iTunes application on your computer.
  2. Connect the iPad to your computer with the iPad's USB cable.
  3. On the iPad, press and hold the Home button and the Power button at the same time.
  4. After 10 or 11 seconds, release the Power button, but continue holding the Home button (for about another 10 seconds) until the iTunes program shows that it has detected an iPad in recovery mode.
  5. Click Restore and confirm / continue.
    ; Note: You can click on the down arrow icon at the upper right corner in the iTunes program in order to see the download progress. And during downloading, if it shows the lock passcode window, just cancel it for now.

; Note: The steps must be done correctly; you may have to try a couple of times.

- If needed, please watch video instructions at the website below:

http://www.youtube.com/watch?v=x6FSHAp6fvk
Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,