I'm sorry about the issue. Is it asking for the (4-digit or 6-digit) passcode?
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Please try the following fix:
; Note: The steps must be done correctly; you may have to try a couple of times.
- If needed, please watch video instructions at the website below:
http://www.youtube.com/watch?v=x6FSHAp6fvkPlease type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,