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Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 30132
Experience:  IT Engineer for over 15 years
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Our iPad is 4 years old had it restored now we forgot the

Customer Question

Our iPad is 4 years old had it restored now we forgot the example I'd and password
JA: When did you last reset your username and password?
Customer: Apple ID says @[email protected]
JA: What troubleshooting have you tried?
Customer: Apple ID is [email protected]
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No just need the ID and password thanks
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: Mac
Expert:  Richard replied 3 months ago.

Hi there and welcome

If you have forgotten your Apple ID you used, you can retrieve i via the link below!&section=appleid

Once done, you will likely need to reset your password ***** this you can do via my link below

Use the link to reset your password ***** once done use this new password

Once done, you can use these details to sign in on your device

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you