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Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 10500
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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Why does adobe flash player crashes all the time? i have a

Customer Question

why does adobe flash player crashes all the time?
i have a mac, play crossword and jigsaw puzzles, use firefox that turns to google and
safari that turns to aol,
Submitted: 9 months ago.
Category: Mac
Expert:  Ashik replied 9 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

This is usually caused by outdated flash player. We can uninstall old flash player and install a new version.

Click this link and this will download the flash player uninstaller file --> https://fpdownload.macromedia.com/get/flashplayer/current/support/uninstall_flash_player_osx.dmg

After downloading,click on the Finder icon on dock, then click on Go menu and select Downloads.This will bring Downloads folder. Now you see a file named "uninstall_flash_player_osx.dmg"there. Double click on it to open. Then open flash player uninstaller file.Let it uninstall

Then download latest flash player from this link -->

https://fpdownload.adobe.com/get/flashplayer/pdc/22.0.0.209/install_flash_player_osx.dmg

After downloading,click on the Finder icon on dock, then click on Go menu and select Downloads.This will bring Downloads folder. Now you see a file named "install_flash_player_osx.dmg"there. Double click on it to open. Then open flash player installer file and install it.

Also download and scan your Mac this Anti malware application --> https://www.malwarebytes.com/antimalware/mac/

If you have any difficulty on following the steps above, please let me know and I will walk you through it. Let me know how it goes please

Expert:  Ashik replied 9 months ago.

Please uninstall and reinstall latest flash drive using the above instructions. It is possible that older flash player is still there causing the crash. Also scan your Mac with malwarebytes Anti Malware. If it still not working, please let me know and we can reset Firefox.

Expert:  Ashik replied 9 months ago.

Hi there, I'm just checking. How is it going ?

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