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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My MacBook Pro does not recognize my router. It says

Customer Question

My MacBook Pro does not recognize my router. It says hardware not installed I think I need an appointment at the Genius Bar!
JA: Just to clarify, how old is your MacBook Pro and what operating system are you running?
Customer: Probably 4 years. I am checking on which d
JA: What troubleshooting have you tried?
Customer: I Sm running OS X Yosemitr
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Just that I am not very smart!
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: Mac
Expert:  Mike replied 4 months ago.

Can you clarify is your router a WiFi router? Who is your internet provider, etc...