How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8460
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I have three I-Photo libraries. Two of them work just fine,

Customer Question

I have three I-Photo libraries. Two of them work just fine, but when I open the other one it last for five or ten seconds, then I get a message, I-Photo unexpectedly quit. I did try repair permission and that didn't fix it.
Submitted: 9 months ago.
Category: Mac
Expert:  Jason Jones replied 9 months ago.

Hello,

I will be the person helping you today.

I can help you in one of two ways:
1) We will communicate back and forth on this page.
2) Remote support, which would allow me to take a look at the problem and fix it for you while you watch.

In my experiences, remote support saves a lot of time for everybody and is safer because if instructions are not followed correctly, it may make the problem worse or create a new problem.

As a side note, both options are covered by a 100% guarantee and fully refundable, if we are not able to fix your problem.

If you wish to choose the first option, please let me know so we can begin. If you wish to choose the second, better option, then click the Accept this Offer button for Secure Remote Assistance.

Thank you,
Jason

Customer: replied 9 months ago.
I will accept the offer of remote assistance
Customer: replied 9 months ago.
But it said Sorry, your payment could not be processed. Please update your payment method on your My Account page and try again.
Customer: replied 9 months ago.
OK, I updated my payment method. Now what?
Expert:  Jason Jones replied 9 months ago.

Hello,

You will have to contact your bank or credit card company and tell them to allow the payment as it appears they have blocked it for some reason.

Thank you,

- Jason

Expert:  Jason Jones replied 9 months ago.

After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.

Customer: replied 9 months ago.
I talked to my bank. They do not know why it it being blocked. I am so frustrated! Phone me at(###) ###-####
Expert:  Jason Jones replied 9 months ago.

In that case, you will just need to click the Accept this Offer button one last time to accept it.

Expert:  Jason Jones replied 9 months ago.

Are you still with me?

Related Mac Questions