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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8502
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Since upgrading my iphone6 to the newest itunes it will not

Customer Question

since upgrading my iphone6 to the newest itunes it will not sync with windows 10
Submitted: 10 months ago.
Category: Mac
Expert:  tyroneboman replied 10 months ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

It is most likely an issue with the Apple Mobile Device driver on the computer. You will need to remove the driver and then reconnect the iPhone.

I can give you the step by step instructions, or if you want I can do it for you with a Secure Remote Connect Session.

Customer: replied 10 months ago.
give me step by step instructions
Customer: replied 10 months ago.
I am waiting I want my money back if this does not work
Customer: replied 10 months ago.
send me an email I am sick of waiting
Customer: replied 10 months ago.
Still no step by step instructions
Customer: replied 10 months ago.
I want my money back your answer is useless
Expert:  Cody replied 10 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you? (no extra cost)

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