How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I have problem when i try to open a web page on my Mac. The

Customer Question

I have problem when i try to open a web page on my Mac.
The browser is yahoo/safari and I can open any web page that Itry except witch i have been using for three years. When I try gso Iget the following message:
Safari can't open the page "" because Safari can't establish a secure connection to the server "".
I have tried everything that my limited computer skills will allow, including "If Safari doesn't load a page…etc.
Fred (*****@******.***)
Submitted: 3 months ago.
Category: Mac
Expert:  GeekGal replied 3 months ago.

Hi there Fred. Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows. I'm sorry that you're having this issue. It would be my pleasure to help you resolve this.

Have you tried clearing your browser cache? If not, let's start there:

This document explains how to clear cache and cookies in Safari 8.0 or newer.

  1. Click Safari in the upper left hand side of your screen.
  2. In the menu that appears, click Preferences.
  3. In the window that appears, click the Privacy tab.
  4. Click the button Remove All Website Data....
  5. Click Remove Now in the pop up window that appears.
Expert:  GeekGal replied 3 months ago.

Please give that a try and let me know how it works. If that doesn't do the trick would you consider allowing me to connect remotely to fix this for you while you watch?

Expert:  GeekGal replied 3 months ago.

Please click on the link below

Download and install the TeamViewer program. Please provide me the id and password ***** it has loaded. Let me know if you have any questions or issues. Thank you!