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tyroneboman
tyroneboman, Mac Genius
Category: Mac
Satisfied Customers: 9440
Experience:  Computer specialist.
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Somehow my iphone has been disabled and will not accept my

Customer Question

somehow my iphone has been disabled and will not accept my pass code nor thumb print
Submitted: 7 months ago.
Category: Mac
Expert:  tyroneboman replied 7 months ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

Unfortunately, due to the security of the iPhone that protects the iPhone data in case of theft the only way to bypass the lock screen is to restore the iPhone. Do you have a computer with iTunes software installed on it?

Follow these steps if you've forgotten your passcode, or if a message says that your device is disabled.

If you enter the wrong passcode in to an iOS device six times in a row, you'll be locked out and a message will say that your device is disabled.

Pick a way to erase your device

Unless you made a backup before you forgot your passcode, there isn't a way to save your device's data. You'll need to erase your device, which deletes all of your data and settings. Choose a way to erase:

Erase your device with iTunes

If you've synced your device with iTunes, you can restore your device.

  1. Connect your device to the computer you synced with.
  2. Open iTunes. If asked for a passcode, try another computer you've synced with, or use recovery mode.
  3. Wait for iTunes to sync your device and make a backup. If it doesn't, learn what to do.
  4. Once the sync and backup have finished,click Restore [your device].
  5. When you reach the Set Up screen while restoring your iOS device, tap Restore from iTunes backup.
  6. Select your device in iTunes. Look at the date and size of each backup and pick the most relevant one.

Erase your device with iCloud

If you set up Find My iPhone on your iOS device or Mac, you can use iCloud to erase and restore it.

  1. From another device, go to icloud.com/find.
  2. If prompted, sign in with your Apple ID.
  3. Click All Devices at the top of your browser window.
  4. Select the device you want to erase.
  5. Click Erase [device] to erase your device and its passcode.
  6. Now you can either restore from a backup or set up as new.

If your device isn't connected to a Wi-Fi or cellular network, you can't erase it with Find My iPhone.

Expert:  tyroneboman replied 7 months ago.

Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.

Thank you very much!