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tyroneboman, Mac Genius
Category: Mac
Satisfied Customers: 9075
Experience:  Computer specialist.
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I get nothing except a stationery apple, Ever sine I tried a

Customer Question

I get nothing except a stationery apple
JA: How long has this been going on?
Customer: Ever sine I tried a reboot to clean out some junk that was slowing down the computer
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: imac 27 inch ,I think it is older osx
JA: What troubleshooting have you tried?
Customer: holding down the command key and r at the same time
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: Mac
Expert:  tyroneboman replied 3 months ago.


My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue. Follow these steps please.

Shut down the Mac.

  1. Unplug the power cord.
  2. Wait 15 seconds.
  3. Plug the power cord back in.
  4. Wait 5 seconds, then press the power button to turn on the Mac.

Then Follow these steps to start up into safe mode.Hold down the power button for ten seconds. Then, press the power button again to restart your Mac.

  1. Immediately after you hear the startup sound, press and hold the Shift key.
  2. Release the Shift key when you see the Apple logo appear on the screen.

After the Apple logo appears, it might take longer than usual to reach the login screen or your desktop. This is because your Mac performs a directory check of your startup disk as part of safe mode.

To leave safe mode, restart your computer without pressing any keys during startup.