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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Just installed OSX El Capitan and want to add a song to an

Customer Question

Just installed OSX El Capitan and want to add a song to an iMovie. But the itunes library does not appear.
JA: Fortunately, the tech wizards we work with know El Capitan well, and it would be my pleasure to connect you with the best person for the job.
Customer: OK
JA: What troubleshooting have you tried?
Customer: Consolidating and organizing in ITunes
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: Mac
Expert:  Mr.Med replied 3 months ago.

Hello and welcome to justanswer, my name is ***** ***** i will be assisting you today,

Please Open iTunes, from the menu bar at the top of your computer screen click File > Library > Organize Library and select "Consolidate files." Then click OK.

Once that process completes, open iMovie and see if you can add the song.

Thank you

Customer: replied 3 months ago.
no change
Expert:  Mr.Med replied 3 months ago.

Ok, reopen iTunes and then click the Account tab at the top then select authorize this computer.

After the authorization has completed, check iMovie again.

let me know the results

Thank you

Customer: replied 3 months ago.
it was already authorized. no change.
Customer: replied 3 months ago.
are you still there?
Expert:  Mr.Med replied 3 months ago.

I'm sorry that the solutions I provided did not restore access to your iTunes library, please try this :

Open the Terminal app in Applications then Utilities folder and copy and paste the command below into the window that opens then hit Return:

rm ~/Library/Containers/

Then reboot and try iMovie

If the problem persists Backup you your data, Reboot into the Recovery HD by choosing the Apple menu > Restart (or hold the power button for 10 minutes until it shuts down.), then hold down the Command + R keys on the keyboard during the start up process. start it up again holding those keys. When you see the Apple Logo you can let go.

When the computer boots, choose your language then you will see the OS X Utilities screen. Select the Disk Utility and then Continue. Then in Disk Utility select Macintosh HD in the left column (if there are two with that name or it is named something else choose the first indented item) and then on the right select the First Aid tab then select Run. If that is ok quit Disk Utility and select Reinstall Mac OS X.

after restart open Terminal and copy these lines and hit Return after each then open iTunes first then open iMovie:

rm /~/Library/Preferences/

rm ~/Library/Preferences/

Expert:  Mr.Med replied 3 months ago.

Has everything worked out, do you still need help please?

Expert:  Mr.Med replied 3 months ago.

If you need further assistance please reply back to me and i will gladly continue to help

Thank you