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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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HU~, I was reistalling mac, mountain lion, mac book pro, I

Customer Question

JA: How long has this been going on?
Customer: I was reistalling mac
JA: Just to clarify, what's the model of your Mac, and what operating system are you running?
Customer: mountain lion
JA: What troubleshooting have you tried?
Customer: mac book pro
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I am running in recovery HD
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and then connect you two.
Customer: it's telling it's been locked
Submitted: 3 months ago.
Category: Mac
Expert:  Richard replied 3 months ago.

Hi there and welcome

Can you tell me please the actual issue you are having with the mac?

Customer: replied 3 months ago.
I was reinstalling my mac. I erased the drive. Now my recovery is locked and I could not see my original drive
Expert:  Richard replied 3 months ago.

When you say locked, what exactly is happening? What do you see?

Customer: replied 3 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Richard replied 3 months ago.

ok, I made the price for the call

Customer: replied 3 months ago.
Hi! I see that recovery disk is there only, When I try to use it to reinstall it's telling could not ummount
Expert:  Richard replied 3 months ago.

ok, do you have the installation disk with you?

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