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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8460
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Microsoft swept my computer about a month ago and removed

Customer Question

Microsoft swept my computer about a month ago and removed some viruses. Now I cannot access my iTunes account nor does my laptop recognize my iPhone. HELP
Submitted: 9 months ago.
Category: Mac
Expert:  Viet - Mac Tech replied 9 months ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Do you have windows xp, vista, or 7, or 8, 10?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Viet - Mac Tech replied 9 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 9 months ago.
No thank you
Expert:  Viet - Mac Tech replied 9 months ago.

I'm sorry. Is there any issue? Do you still need help with any computer issue? Please reply at the box below; we guarantee our service. Thank you,

Customer: replied 9 months ago.
No. Apple is handling it. Do NOT charge my credit card
Expert:  Viet - Mac Tech replied 9 months ago.

OK, we are canceling this per your request. If Apple cannot fix the issue or if you need help with any other computer issue in the future, please come back any time as you wish; we guarantee our service. Thank you,

Customer: replied 9 months ago.
Thank you
Expert:  Viet - Mac Tech replied 9 months ago.

You're welcome.