Hello and thanks for your question, my name is ***** ***** i will be assisting you today,
I'm sorry about the issue, Try to reset your Apple password, please click on the link below:
https://iforgot.apple.com/ enter your email address, then click on Continue at the bottom, and follow the onscreen instructions in order to access to your email.
Let me know the results
Has everything worked out, do you still need help ?
Any results please?