Hello and welcome to justanswer, my name is ***** ***** i will be assisting you today,
I'm sorry about the issue, Please try to reset your ipad : press and hold both the Sleep/Wake button and the Home button until the screen goes dark. After a few seconds, you'll see the Apple logo and then the Home screen.
f you still need help, follow these steps:
Let me know the results
has everything worked out?
Do you still need help please?
If you need further assistance please reply back to me and i will gladly continue to help.
Any results please?