How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I cannot figure out what happened to all my Apple Music. I

Customer Question

I cannot figure out what happened to all my Apple Music . I have years of music I have downloaded and bought from iTunes and also CD's I have scanned in that suddenly half of them disappeared when I got a new iPhone 6s Plus and with the new operating system updates on my iPad air I have had for two years : it is like half my music is there and half is not. I have no idea why. And three are some entire albums I have purchased from Apple that only one or two songs are on each device . They seem to keep forcing Apple Music on me but I like my music with me without having to always be around wifi .
Any solutions ?
Submitted: 3 months ago.
Category: Mac
Expert:  Mike replied 3 months ago.

Hi, welcome to! My name is Mike.

I will need some information before we begin:

Please go to the Apple on your computer in the upper left of your computer screen to About This Mac and give me this information:
The exact system Version (listed right under OS X ??)

Customer: replied 3 months ago.
Sorry I figured it out but and got all my music from my computer back onto my iPhone but it will not go back on my iPad Air ? I hate manually hooking things up to iTunes but it synced fine with my iPhone from my PC and now all my music is there again but would not sync with the iPad Air. I have the newest version of each OIS on each device and iTunes . Let me know if you know what it might be. Thanks
Expert:  Mike replied 3 months ago.

That depends are you a member of Apple Music or Music Match are you using the iCLoud Music Lbray, etc... I can help you by remote on this