How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I was hacked. All my contacts are gone and I can no longer

Customer Question

I was hacked. All my contacts are gone and I can no longer send or receive e mail on my AOL safari. I changed the pasword this morning, consulted at the apple store and was told it was an AOL problem and they could not help me. What to do? Can you help with this problem?
JA: How long have you had this issue with your A.O.L. account?
Customer: Also my mac is getting very hot and wonder if you know why or probably i should contact Mac and see what is wrong? Judy
JA: What troubleshooting have you tried?
Customer: YOu better suggest some ideas. I am not very computer savy.
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Is there a way to get my contacts back?
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Mac
Expert:  Josh replied 5 months ago.

Hi Judy,

What happens when you try to send an email out? Do you get a specific error message?