Try this please.
Quit Outlook and all other applications
To quit active applications, follow these steps:
Note: When an application is force quit, any unsaved changes to open documents are not saved.Try starting Outlook for Mac again. If the issue continues to occur let me know please.
Please let me know if this does not work or if you need any other assistance.
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Thank you very much!
Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
Do you access your hotmail account using your web browser, such as safari or chrome or firefox?
Or do you use the actual office for mac, outlook program to access your account?
Firefox 16 is a bit old.. So bare with me if these steps dont exactly line up.
if you click tools, options , do you see anything mentioned remove cookies, clear all history, clear history etc?
What we need to do is clear the cache and cookies from firefox, and it will display your hotmail page properly.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
Allright.. Question.. Does the hotmail account behave the same way with safari?
If it does, we may have to discuss connecting your hotmail account through mac mail or a free program like thunderbird so you can access it, since the old firefox browser doesnt seem to be working with the newer version of outlook.com online ( where you access your email at )
Understood.. My advice, since you're using an older mac and cant upgrade. Id consider accessing your mail through mac mail or Thunderbird.
That way you free up resources by not using safari, you will still be able to see all your mail.. And you'll be able to continue using Firefox.
If you'd like help setting up mac mail or Thunderbird, let me know!
I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
We can get an old version of Tbird running.
First, To start with, I need to know the version of mac osx you have on your machine, you can check as follows.Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Version 16 of thunderbird works on mac 10.5
Though.. You may need to reset the password ***** the mac to install it, since you said you dont know the password ***** when the mac starts to sign in ( which is the same password ***** when you install programs )
This link will walk you through resetting the password ***** the user account in question, but booting into single user mode
Keep in mind, in the last line where it says /Users/username password
You must replace "username" with the actual user account name you want to reset the password ***** And replace the word 'password" with the password ***** want to use.
For instance, lets say you were trying to reset the password ***** an account / user called JohnsMac and you wanted the password ***** be July2016
You would type in dscl . -passwd /Users/JohnsMac July2016
Allright.. So, we have Tbird working and it can access your mail. So now you have a way to view mail on your older mac without having to upgrade. Plus, with Tbird you now have a saved copy of your mail on your mac, which is always a good idea as free mail servers are known for dropping entire folders randomly, every now and then.
So, if you can now view your mail through thunderbird, is there anything else you needed help with?