Please go to the Apple logo at the upper left of your computer screen to About This Mac and give me this information: • The exact system Version (listed right under OS X ??) • Processor • Memory
OK I can help you by remote
No calling won't help me I need to control your computer
OK Accept the offer and I will give instructions
$5?? No the Premium Service offer...
Your satisfaction is guaranteed. You should have seen that when you signed on.
Do you have a Time Machine backup?
You mean your last backup was June 12? It isn't on all the time?
I asked about Time Machine not Mozilla, is your Time Machine backup connected and running all the time?
OK you have a payment failure anyway so let me know when you sort that out
I don't know yet...
I said your satisfaction is guaranteed.
I don't know if I can fix it yet but the site guarantees your satisfaction... forget it I'm out of time now. Another expert can help you.
I am talking to you in a chat I have only a few details so until I look at your computer I can't be sure ..I could just say yes I can fix it but I don't lie. Either way your satisfaction is guaranteed by the site, I can't say it any more clearly. I have opted out so it is open to other experts. Good luck...
Hi there. My name is***** seems that Mike opted out. I will be happy to help with you this, but I agree with Mike, the only way to know for sure if we can help you or not is to try. If you'd like for me to connect and see what if anything can be done, please accept the offer for Secure Remote Assistance and we'll get started.