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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8425
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I've deleted my mozilla story & bookmarks by mistake &

Customer Question

Hi, I've deleted my mozilla history & bookmarks by mistake & trying to recover them all. How would I recover them?
JA: How long has this been going on?
Customer: Since earlier today
JA: What troubleshooting have you tried?
Customer: I've went to bookmark all & restore it only has june 29 date & I am looking for june 28
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No thank you!
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and then connect you two.
Submitted: 8 months ago.
Category: Mac
Expert:  Mike replied 8 months ago.

Please go to the Apple logo at the upper left of your computer screen to About This Mac and give me this information:
• The exact system Version (listed right under OS X ??)
• Processor
• Memory

Customer: replied 8 months ago.
10.9.5 OS X2.4 ghz
Expert:  Mike replied 8 months ago.

OK I can help you by remote

Customer: replied 8 months ago.
Is positive if you can call my phone?
Customer: replied 8 months ago.
Possible to call
Customer: replied 8 months ago.
How can you help me? This is important
Expert:  Mike replied 8 months ago.

No calling won't help me I need to control your computer

Customer: replied 8 months ago.
Alright let's do remote access
Expert:  Mike replied 8 months ago.

OK Accept the offer and I will give instructions

Customer: replied 8 months ago.
What offer? I just paid $5
Expert:  Mike replied 8 months ago.

$5?? No the Premium Service offer...

Customer: replied 8 months ago.
How do I know guaranteed? I will have my old bookmarks back
Expert:  Mike replied 8 months ago.

Your satisfaction is guaranteed. You should have seen that when you signed on.

Customer: replied 8 months ago.
Hope it works I am updating my credit card
Expert:  Mike replied 8 months ago.

Do you have a Time Machine backup?

Customer: replied 8 months ago.
but that backup is June 12. I need June 28 backup & when I go to all bookmarks & restore in Firefox its all showing June 29 2016. Can you get me back June 28?
Expert:  Mike replied 8 months ago.

You mean your last backup was June 12? It isn't on all the time?

Customer: replied 8 months ago.
I meant june 29 2016 is only showing in mozilla.
Customer: replied 8 months ago.
When I click on my timeline it says latest backup june 12
Expert:  Mike replied 8 months ago.

I asked about Time Machine not Mozilla, is your Time Machine backup connected and running all the time?

Expert:  Mike replied 8 months ago.

OK you have a payment failure anyway so let me know when you sort that out

Customer: replied 8 months ago.
time machine June 12 latest backup
Customer: replied 8 months ago.
Before I proceed can you get me my June 28 bookmarks, etc guaranteed?
Expert:  Mike replied 8 months ago.

I don't know yet...

Customer: replied 8 months ago.
then I am going pay for nothing?
Customer: replied 8 months ago.
Going to pay for nothing?
Expert:  Mike replied 8 months ago.

I said your satisfaction is guaranteed.

Customer: replied 8 months ago.
You just said you don't know yet
Customer: replied 8 months ago.
Which one is it? Yes or no
Customer: replied 8 months ago.
I don't have money to waste
Expert:  Mike replied 8 months ago.

I don't know if I can fix it yet but the site guarantees your satisfaction... forget it I'm out of time now. Another expert can help you.

Customer: replied 8 months ago.
Wow really?
Customer: replied 8 months ago.
Can you transfer me to someone else since you're not sure?
Expert:  Mike replied 8 months ago.

I am talking to you in a chat I have only a few details so until I look at your computer I can't be sure ..I could just say yes I can fix it but I don't lie. Either way your satisfaction is guaranteed by the site, I can't say it any more clearly. I have opted out so it is open to other experts. Good luck...

Customer: replied 8 months ago.
Alright, let's try
Customer: replied 8 months ago.
Can we start?
Expert:  GeekGal replied 8 months ago.

Hi there. My name is***** seems that Mike opted out. I will be happy to help with you this, but I agree with Mike, the only way to know for sure if we can help you or not is to try. If you'd like for me to connect and see what if anything can be done, please accept the offer for Secure Remote Assistance and we'll get started.

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