Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
Lets try the following steps to reset your apple id password, Go to the link below, enter your applie id.https://iforgot.apple.com/After entering your apple id, either answer your security questions and reset your password. Or , have an email sent to your email address. Then open your email and click the reset link inside that email to reset your password.Once you have set a new password. Turn your device off, then back on and try to sign in with the apple id and the new password ***** just set.If you get stuck or run into any issues, let me know!
Also, would you like me to connect to your computer from here and work on the issue directly on screen? If so we can set this up via a secure remote assistance session. That session is guaranteed meaning if I cant help you then you will be entitled to a full refund of all fees.Otherwise, I can try and assist you via written support alone. In which case, try following the steps above and let me know if your able to complete them, or where you get stuck
I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.