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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8415
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have a Mac OS X 10.5.8 Leopard. On around May 20 I open

Customer Question

I have a Mac OS X 10.5.8 Leopard. On around May 20 I open Mail (3.6) and a message came up that I needed to renew to keep using my account, and would I like to do that now.
I declined, assuming I'd get another message. I didn't. Several days later, all of my messages disappeared--inbox, sent, trash, junk, save files, everything. I need them back!!
Submitted: 8 months ago.
Category: Mac
Expert:  Kamil Anwar replied 8 months ago.

Hello & Welcome to JustAnswer. Thank you for your question.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 8 months ago.
Say what? I don't understand how the problem is solved, or how I get an answer. Sorry. I just came back to the site because I couldn't get past the membership thing except by logging out.
Expert:  Kamil Anwar replied 8 months ago.

The problem isn't solved yet, and the renewal thing is not related to Comcast or Mac Mail. Something, else must have happened. In response to your question, i am asking if i can connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 8 months ago.
Not if it would cost more than the $40, no, thank you.
Expert:  Kamil Anwar replied 8 months ago.

The remote service is an additional service for $39 and can take 1-2 hours for the issue to be troubleshooted, however if you do not want to pay for remote, i can opt out and open the question to other experts who may be able to assist without remoting in. Let me know.

Customer: replied 8 months ago.
Again, if it is more than $40 total, I cannot afford to "remote in."
Expert:  Dustin replied 8 months ago.

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

Im willing to connect remotely and work on this issue on screen, at the original fee you agreed to. ( without any extra charge )

Would you like to get started?

Dustin S

Expert:  Dustin replied 7 months ago.

Hello again.. I never heard back from you.. Did you still need help with this issue?

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.