I'm sorry about the issue. Please try the following fix:
; Note: The steps must be done correctly; you may have to try a couple of times.
- If needed, please watch video instructions at the website below:
http://www.youtube.com/watch?v=x6FSHAp6fvkPlease reply at the box below to continue. Thank you,
If there is still any issue, besides the iPad, please let me know if you also have a Windows or Mac computer.
Please reply at the box below to continue. Thank you,
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,