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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8418
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My ipad will not let me sign in wrong password and wrong id,

Customer Question

my ipad will not let me sign in wrong password ***** wrong id
JA: When did you last reset your username and password?
Customer: tried yesterday but no good
JA: What troubleshooting have you tried?
Customer: none it wont let me in
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I don't think so Thank You Pearl
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and then connect you two.
Submitted: 8 months ago.
Category: Mac
Customer: replied 8 months ago.
how do I reset the password ***** id ?
Expert:  Isaac Franklin replied 8 months ago.

Hi, and welcome to Justanswer. My name is ***** ***** i will be assisting you today.

What exact message are you seeing?

Are you trying to reset the password/id for your apple account on a pc or on your iPad?

Did you recently change it?

When is the last time you were able to log in?

Franklin

Customer: replied 8 months ago.
The screen says Activate IPAD . apple ID and password
Customer: replied 8 months ago.
I tried to change the id yesterday
Expert:  Isaac Franklin replied 8 months ago.

This is to reset your ID for Apple. Please follow the link below.

https://support.apple.com/en-us/HT201487

This is to reset your password. Please follow the link below:

https://support.apple.com/en-us/HT201355

Have you tried both of these steps yet?

~Franklin

Customer: replied 8 months ago.
Expert:  Isaac Franklin replied 8 months ago.

Do you still have access to your email account you signed up with for Apple?

Expert:  Isaac Franklin replied 8 months ago.

I tried to accept the remote support request. It said payment failure on my end.

I am sending the request back to you. You may have to call your bank or credit card

company to have them lift the payment block.

~Franklin

Customer: replied 8 months ago.
I I do not want the secure line fix. .
Customer: replied 8 months ago.
I guess u wont help
Expert:  Isaac Franklin replied 8 months ago.

Okay, this is what we need to focus on.

Your iPad will not allow you to change the ID yet.

We need to focus on your password ***** to gain access.

Do you still have access to your email that is attached to the Apple ID?

Customer: replied 8 months ago.
r u still there?
Expert:  Isaac Franklin replied 8 months ago.

yes, i sent you this message at 12:51pm.

Okay, this is what we need to focus on.

Your iPad will not allow you to change the ID yet.

We need to focus on your password ***** to gain access.

Do you still have access to your email that is attached to the Apple ID?

Customer: replied 8 months ago.
My bank said they paid out 25. dollars to You. so fix my ipad
Customer: replied 8 months ago.
I would like a refund.
Expert:  Isaac Franklin replied 8 months ago.

I do apologize. I have sent several messages you are not answering.

I cannot fix an issue without that information requested several times.

You are more than welcome to put in for a refund. The link below will guide you.

https://ww2-secure.justanswer.com/help/how-can-i-request-refund-0

Customer: replied 8 months ago.
I fixed it myself