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Mike, Mac Medic
Category: Mac
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Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My ipad will not let me sign in wrong password and wrong id,

Customer Question

my ipad will not let me sign in wrong password ***** wrong id
JA: When did you last reset your username and password?
Customer: tried yesterday but no good
JA: What troubleshooting have you tried?
Customer: none it wont let me in
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I don't think so Thank You Pearl
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and then connect you two.
Submitted: 10 months ago.
Category: Mac
Customer: replied 10 months ago.
how do I reset the password ***** id ?
Expert:  Isaac Franklin replied 10 months ago.

Hi, and welcome to Justanswer. My name is ***** ***** i will be assisting you today.

What exact message are you seeing?

Are you trying to reset the password/id for your apple account on a pc or on your iPad?

Did you recently change it?

When is the last time you were able to log in?

Franklin

Customer: replied 10 months ago.
The screen says Activate IPAD . apple ID and password
Customer: replied 10 months ago.
I tried to change the id yesterday
Expert:  Isaac Franklin replied 10 months ago.

This is to reset your ID for Apple. Please follow the link below.

https://support.apple.com/en-us/HT201487

This is to reset your password. Please follow the link below:

https://support.apple.com/en-us/HT201355

Have you tried both of these steps yet?

~Franklin

Customer: replied 10 months ago.
Expert:  Isaac Franklin replied 10 months ago.

Do you still have access to your email account you signed up with for Apple?

Expert:  Isaac Franklin replied 10 months ago.

I tried to accept the remote support request. It said payment failure on my end.

I am sending the request back to you. You may have to call your bank or credit card

company to have them lift the payment block.

~Franklin

Customer: replied 10 months ago.
I I do not want the secure line fix. .
Customer: replied 10 months ago.
I guess u wont help
Expert:  Isaac Franklin replied 10 months ago.

Okay, this is what we need to focus on.

Your iPad will not allow you to change the ID yet.

We need to focus on your password ***** to gain access.

Do you still have access to your email that is attached to the Apple ID?

Customer: replied 10 months ago.
r u still there?
Expert:  Isaac Franklin replied 10 months ago.

yes, i sent you this message at 12:51pm.

Okay, this is what we need to focus on.

Your iPad will not allow you to change the ID yet.

We need to focus on your password ***** to gain access.

Do you still have access to your email that is attached to the Apple ID?

Customer: replied 10 months ago.
My bank said they paid out 25. dollars to You. so fix my ipad
Customer: replied 10 months ago.
I would like a refund.
Expert:  Isaac Franklin replied 10 months ago.

I do apologize. I have sent several messages you are not answering.

I cannot fix an issue without that information requested several times.

You are more than welcome to put in for a refund. The link below will guide you.

https://ww2-secure.justanswer.com/help/how-can-i-request-refund-0

Customer: replied 10 months ago.
I fixed it myself

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