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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8286
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Set up air2 got credit card info entered made purchase then

Customer Question

set up air2 got credit card info entered made purchase then it would not accept id /password. before this it rejected the pass code. tried restore but says owner used find my iphone to link to apple id. I the owner did try this. now there is no way to activate it as it does not accept my id/password.
Submitted: 5 months ago.
Category: Mac
Expert:  michelleclive replied 5 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing problem with your Apple login.

click the link given below to reset your Apple id and password.

https://iforgot.apple.com/password/verify/appleid#!&section=password

Customer: replied 5 months ago.
site says I do not exist on their list.
Expert:  michelleclive replied 5 months ago.

Try to find your apple id first and then you may reset it from the given link below.

https://iforgot.apple.com/appleid#!&section=appleid