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Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Mac
Satisfied Customers: 276
Experience:  Product Developer at Computer Science Corporation
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I am having two problems with Apple Music. I would like to

Customer Question

I am having two problems with Apple Music. I would like to have access to my old Playlists and I can't seem to get them on my phone. We will be traveling so I may not have cellular or wifi service to connect to Apple Music library all of the time.
When I go to Apple Music and there are two options at the top "Library" or "Playlists" When I select Playlists, my previously set up playlists are not there. Is this where they should be??
Our second problem is that I signed up for a Family plan in Apple Music but when I try to connect the Family Plan on my husbands phone it only gives me the option to sign up again. I don't have his phone in front of me so I'm not sure if I can resolve that now, but let me know if you have any tips, please.
Thanks for any help you can offer. - Amy
Submitted: 5 months ago.
Category: Mac
Expert:  Bhavik Joshi replied 5 months ago.

Hi Welcome to JustAnswer

Expert:  Bhavik Joshi replied 5 months ago.

I am looking into your request and will get back to you shortly.

Customer: replied 5 months ago.
thanks
Customer: replied 5 months ago.
Is there an answer somewhere that I missed or are you working on it?
Expert:  Bhavik Joshi replied 5 months ago.

No, I am searching for best solution for you.

Expert:  Bhavik Joshi replied 5 months ago.

Do you have any old backup of your playlist ?

Customer: replied 5 months ago.
if I log into i-tunes from my desktop all of my playlists are there, but I can't get it to sync onto my phone.
Expert:  Bhavik Joshi replied 5 months ago.

Alright ! This info is quite useful. I will see how we can sync it.

Expert:  Bhavik Joshi replied 5 months ago.

Here are the two options for you to do it.

Customer: replied 5 months ago.
OK, I'm working on it... stand by please
Customer: replied 5 months ago.
I think this is working. I'll know in a minute...
In the meantime, do you know why my husband's phone will not give me the option to connect him to our Family Apple Music plan?
Expert:  Bhavik Joshi replied 5 months ago.

Let me see what we can do for that .

Expert:  Bhavik Joshi replied 5 months ago.

Have you already signed up for Apple Music free trial ? If that is the case then you'll have to wait until your free trial period is over and then sign yourself up as part of your husband's Family plan

Customer: replied 5 months ago.
No I think I'm paying $14.95 a month or something for the Family Plan already. I signed up and want to link him to the Family Apple Music. I don't have his phone right now so I might have to work on this later.
Back to original problem... Most of the music from my playlists downloaded but some of the songs won't download. They have the cloud next to them. What does this mean?
Customer: replied 5 months ago.
These are songs I purchased a long time ago.
Expert:  Bhavik Joshi replied 5 months ago.

Can you give me its screenshot ?

Expert:  Bhavik Joshi replied 5 months ago.

Are you getting message like try again later or any other error message ?

Customer: replied 5 months ago.
It isn't letting me submit the screen shot photo. Let me try one other thing...
Expert:  Bhavik Joshi replied 5 months ago.

This symbol means it is a duplicate song . Please see below image

Expert:  Bhavik Joshi replied 5 months ago.

I am going away for sometime now. Please leave your message if you have any questions .I will be back in an hour.

Expert:  Bhavik Joshi replied 5 months ago.

Any further questions ? If not please provide me your ratings and ciclk on submit button to close this request.

Expert:  Bhavik Joshi replied 5 months ago.

Please provide me your valuable rating.

Thank you :)