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Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 10580
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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The ipod is frozen and cannot open. The message upon opening

Customer Question

The ipod is frozen and cannot open.
The message upon opening says "1cloud back up..."
The slide to open doesn't.
Submitted: 11 months ago.
Category: Mac
Expert:  Ashik replied 11 months ago.

Hi, I'm Ashik. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Ashik replied 11 months ago.

First we can reset your iPod and see if it works or not. Press and hold down the Power button and Home button at the same time UNTIL it shows the Apple logo or for 20 seconds. When you see the Apple logo, release the buttons and let it boot. Remember, you must hold down until it shows the Apple logo.

Please let me know if that didn't work, so we can continue troubleshooting.

Expert:  Ashik replied 11 months ago.

Hi Harry, Just checking. How is it going ?

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