I can check on this for you. What is your Apple ID and password *****?
the password ***** to have a capital letter, are you sure that is correct?
okay, what is currently on your iPhone screen?
okay, enter the email as id>*****@******.***
then enter the password ***** a capital J> Johnmichael1998
okay, is there another email that you may have used when you first set up the iPhone?
that should work.
let me know if it does not work, we will need to update the security on the account.
I can update it for you if you remember the security questions.
What is the name of the street where you grew up?
What was the name of your first pet?
okay, let me know when you have time tomorrow and we can finish getting the account switched over.
just about all day.