Hi, and welcome to Justanswer. My name is ***** ***** i will be assisting you today.
Lets try the following steps to reset your apple id password, Go to the link below, enter your applie id.https://iforgot.apple.com/After entering your apple id, either answer your security questions and reset your password. Or , have an email sent to your email address. Then open your email and click the reset link inside that email to reset your password.Once you have set a new password. Turn your device off, then back on and try to sign in with the apple id and the new password ***** just set.If you get stuck or run into any issues, let me know and we can continue from there.
If you are satisfied with the help I have provided, please remember to click and submit a star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.~Franklin
Hi, you never responded. Did you still need help with this issue?
I see that you requested a new answer to be provided but I do not see a reply back to the previous expert. Did the steps not work above?
I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.