I'm sorry about the issue. Please press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.
- If that does not work, please try the following:
Note: The steps must be done correctly; you may have to try a couple of times, or so.
- You can also see the video instructions at the website below; it may be easier:https://www.youtube.com/watch?v=N_JY750KUmk
Please reply at the box below to continue. Thank you.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,