Not synching some audible files as not authorized but I can't determine which of the 400 odd files is at fault.
JA: How long has this been going on?
Customer: Just bought a new Macbook Pro a week ago.
JA: Just to clarify, how old is your MacBook Pro and what operating system are you running?
Customer: One week I assume the most current IOS
JA: What troubleshooting have you tried?
Customer: De and Reactivating the audible account. Manually compared the phone list to the library list. Very tedious.
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I was a proficient PC user and other than IPAD and iPhone
relatively new to mac
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and then connect you two.