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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Word will not open. An older Word in Applications file will

Customer Question

Word will not open. An older Word in Applications file will open.
JA: How long has this been going on?
Customer: just this a.m. I used it last night
JA: What troubleshooting have you tried?
Customer: nothing
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: i don't think so
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: Mac
Expert:  Ashik replied 4 months ago.

Hi, I'm Ashik. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Ashik replied 4 months ago.

What happens when you open it ? Are you getting any errors ?