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Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Mac
Satisfied Customers: 217
Experience:  Product Developer at Computer Science Corporation
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My account has been submitted to account recovery and it

Customer Question

My account has been submitted to account recovery and it states it will take a few days to recover my account. How will I know when my account is recovered for my use?
JA: Have you contacted anyone about your account?
Customer: I contacted support yesterday june 18 but the support tech couldn't help me to use a new password. I then went through the process, on line, and ended up at a screen saying something like "your apple account is in recovery. it will take a few days". I am wondering if apple will notify me when my account is recovered?
JA: What troubleshooting have you tried?
Customer: i have tried to get into my account from the sign in page which then tells me incorrect password ***** which in turn leads me to the page recover password ***** sends my phone a code number. i enter code get taken to a page to reset password. i enter new password ***** click submit but nothing happens. i'm pretty confused at this point
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: this all stated when i called yesterday to report a charge on my iTunes that was not authorized by me.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: Mac
Expert:  Bhavik Joshi replied 4 months ago.

hi Welcome to JustAnswer. Give me a moment . I am looking into your request.

Expert:  Bhavik Joshi replied 4 months ago.

If you are being asked to complete the Account Recovery Form, then you normally get a response within 24 hours or so telling you whether your application was successful or not. Sometimes they may ask for more specific information.

If you don't get a reply after, say, 48 hours, try another submission, but it's always a good idea to wait for acknowledgement before submitting another, better ARF. Don't just submit the same one over and over - keep trying to improve your answers and remember that best guesses will sometimes be enough even if you don't have accurate dates....

Expert:  Bhavik Joshi replied 4 months ago.

Apologies for delay. Due to some technical issue I couldn't send you this message on time