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Ask Viet - Mac Tech Your Own Question

Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 35232
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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Set up a new iPad last night, this morning I get a message

Customer Question

Set up a new iPad last night, this morning I get a message to enter a wallet password. I did not setup wallet last night and the iPad will not take my Apple password. I can not get past the password ***** I went to online support and iCloud and deleted the account but that did not help. It is lock now.Nancy
Submitted: 5 months ago.
Category: Mac
Expert:  Viet - Mac Tech replied 5 months ago.

Hi,

I'm sorry about the issue. On your iPad, please press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.

- If it asks for your Apple ID account password, and your Apple password ***** not work, then please reset your Apple password ***** the website below:

https://iforgot.apple.com

- If it asks for the passcode (for logging in and using the iPad), please try:

  1. Open the iTunes program on a Windows or Mac computer computer. If needed, download and install the iTunes software at the Apple website below on the computer first:
    http://www.apple.com/itunes/download/
  2. Connect the iPad to your computer with the iPad's USB cable.
  3. On the iPad, press and hold the Home button and the Power button at the same time.
  4. After 10 or 11 seconds, release the Power button, but continue holding the Home button (for about another 10 seconds) until the iTunes program shows that it has detected an iPad in recovery mode.
  5. Click Restore and confirm / continue.
    ; Note: You can click on the down arrow icon at the upper right corner in the iTunes program in order to see the download progress. And during downloading, if it shows the lock passcode window, just cancel it for now.

; Note: The steps must be done correctly; you may have to try a couple of times.

- If needed, please watch video instructions at the website below:

http://www.youtube.com/watch?v=x6FSHAp6fvk

Please reply at the box below to continue. Thank you,

Expert:  Viet - Mac Tech replied 5 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,