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Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 14083
Experience:  Several years of supporting Mac systems.
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All of a sudden cannot use on safari. Have cleared

Customer Question

All of a sudden cannot use on safari. Have cleared history and cookies. No luck.
Submitted: 4 months ago.
Category: Mac
Expert:  Jason Jones replied 4 months ago.


I will be the person helping you today.

I can help you in one of two ways:
1) We will communicate back and forth on this page.
2) Remote support, which would allow me to take a look at the problem and fix it for you while you watch.

In my experiences, remote support saves a lot of time for everybody and is safer because if instructions are not followed correctly, it may make the problem worse or create a new problem.

As a side note, both options are covered by a 100% guarantee and fully refundable, if we are not able to fix your problem.

If you wish to choose the first option, please let me know so we can begin. If you wish to choose the second, better option, then click the Accept this Offer button for Secure Remote Assistance.

Thank you,

Customer: replied 4 months ago.
communciate on this site only please
Expert:  Jason Jones replied 4 months ago.

Please, follow the instructions below:
- Click the Apple icon on the top left of the screen
- Click System Preferences
- Double click the Network icon
- Click and choose the network adapter that you use to connect to the Internet
- Click the "Advanced" button.
- Click the DNS tab.
- In the primary dns server list, delete everything there.

- Click the + button for the dns server list.

- Enter the following server name:

- Click OK > APPLY > And save.

Once that is complete, test and verify that you can access the website.

Are you able to access it now?

Expert:  Jason Jones replied 4 months ago.

Thank you.