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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8415
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Get past Find my phone. I must have t wrong button

Customer Question

Get past Find my phone. I must have hit wrong button somewhere. Says I have to enter ID and password. I basically never use my password ***** I thought I was putting in the right one. Why do I have to pay for this???
Submitted: 8 months ago.
Category: Mac
Expert:  Mac_Martin replied 8 months ago.

Hello Nancy, welcome.

The ID and Password *****'s requesting is the same one you use for the App store (Your Apple ID and Password).

The reason this type of support is paid is because it's not hardware or software related which is something taking your phone to the Apple store could resolve. This is user-specific.

If you like I can connect to you remotely and get it all going for you again.

Kindest Regards,
Martin