How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8286
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

Having trouble with my Apple ID and password on my iPhone

Customer Question

Having trouble with my Apple ID and password ***** my iPhone 6s. It keeps prompting me to enter an old Apple ID.
Submitted: 5 months ago.
Category: Mac
Expert:  Bhavik Joshi replied 5 months ago.

Hi, I can help you in it.

It is possible that your Iphone's password ***** ***** and it is prompting you so that you can change it. When was the last you changed your password ?

Expert:  Bhavik Joshi replied 5 months ago.

I mean , When you changed your password ***** time ? I think after resting your password ***** will be able to get rid of this problem.

Customer: replied 5 months ago.
Hi. It keeps prompting me to supple a password ***** a very old Apple ID that I no longer have... I don't even own the email address any longer... I can't figure out how to get rid of it
Expert:  Bhavik Joshi replied 5 months ago.

Please try this :-

Settings > iCloud > Delete Account > Delete > KEEP on my iPhone > Sign back in using AppleID and password ***** MERGE all data/content

Customer: replied 5 months ago.
Not working
Expert:  Bhavik Joshi replied 5 months ago.

Tap Settings

Scroll to iTunes & App Stores and select it

Tap on your Apple ID: (your email)

Tap View Apple ID

Tap your Apple ID

Confirm everything is correct and hit Done

Everything should be back to normal after that

Expert:  Bhavik Joshi replied 5 months ago.

Worked ?

Customer: replied 5 months ago.
No.. I tried to go into my find my friends app and it still asks for my old Apple ID
Expert:  Bhavik Joshi replied 5 months ago.

Can you take a picture of it and send it to me ?

Customer: replied 5 months ago.
where do you want me to send it to?
Expert:  Bhavik Joshi replied 5 months ago.

You can attach it here in this chat

Customer: replied 5 months ago.
How do I copy the pic to this chat?
Expert:  Bhavik Joshi replied 5 months ago.

you can mail it to me :-***@******.***

Customer: replied 5 months ago.
Ok
Expert:  Bhavik Joshi replied 5 months ago.

People have faced this problem when they didn't download digital booklet from Itunes

Go into iTunes store through a Mac (or PC!) and into the account details. At the top of the account screen was a 'download' button for the undownloaded Digital Booklet

Customer: replied 5 months ago.
I don't see account details
Expert:  Bhavik Joshi replied 5 months ago.

you logged in with your PC or Iphone ?

Expert:  Bhavik Joshi replied 5 months ago.

You need to log out of the iTunes store and log in again You can log out of your account by going into settings and choosing Store from the left-side menu. On the store, simply touch where it says “Apple ID:” followed by your iTunes Account email address. This will give you the option to Sign Out. Once signed out, you can choose to sign back in and the problem should be solved.