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Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 34678
Experience:  IT Engineer for over 15 years
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Reason I can open anything in Pages

Customer Question

Hello, for some reason I can open anything in Pages
Submitted: 10 months ago.
Category: Mac
Expert:  Richard replied 10 months ago.

Hi there Heidi and welcome

What happens when you try to open something up?

Customer: replied 10 months ago.
nothing, it just shows the cursor going around and around
Customer: replied 10 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Richard replied 10 months ago.


Power off the mac

Then start the Mac and hold down the Command and R keys at startup.

Hold these keys until the Apple logo appears. After your computer finishes starting up, you should see a desktop with an OS X menu bar and an OS X Utilities window

choose Disk Utility from the Utilities window, or from the Installer menu if you're started from an installation disc.

Click the First Aid tab.

Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.

Select your Startup Disk (usually named "Macintosh HD").

Click Repair. Disk Utility checks and repairs the disk.

Let this complete and when it has, tell me if you still have the problem please.

Customer: replied 10 months ago.
I clicked the link for you to repair, im waiting
Expert:  Richard replied 10 months ago.

Sorry? I do not understand your response...

What are you waiting for? Did you see the instructions I gave for you to do?

Expert:  Richard replied 10 months ago.

Can you return here please to your question?

Customer: replied 10 months ago.
Hi nothing was fixed when I used disk utility it would just stop
Customer: replied 10 months ago.
The previous answer did not work
Expert:  Richard replied 10 months ago.

ok, can I ask you reply here, rather then opening new questions please....

What exactly happened when you ran the disk utility?

Customer: replied 10 months ago.
it ran, said it was finished, thats all
Customer: replied 10 months ago.
no errors
Expert:  Richard replied 10 months ago.

which osx version are you running?

Customer: replied 10 months ago.
Version 10.11.5
Expert:  Richard replied 10 months ago.

open finder and click on Go to folder

Enter ~/library

Then go to preferences

Then delete the pages folder

then restart and tell me if it opens

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