How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Isaac Franklin Your Own Question
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 792
Experience:  Technical Support Coach at Liberty Tax Service
93584285
Type Your Mac Question Here...
Isaac Franklin is online now
A new question is answered every 9 seconds

I cannot see my iTunes library in iMovie. When I opened

Customer Question

I cannot see my iTunes library in iMovie.
JA: How long has this been going on?
Customer: When I opened iMovie last week it was like this.
JA: What troubleshooting have you tried?
Customer: I see the link but when I click on it the library does not show up. I have done no troubleshooting. I do not understand most of the instructions I have been finding online.
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Mac
Expert:  tyroneboman replied 1 year ago.

Hi,

My name is ***** ***** certified computer professional with over 10 years experience.

I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

I can check on this for you with a screen connect session.

Customer: replied 1 year ago.
No I am not comfortable with that
Customer: replied 1 year ago.
Can you just walk me through it. I am not comfortable giving you access to my computer
Expert:  tyroneboman replied 1 year ago.

okay.

try this please> choose iTunes > Preferences, click Advanced, and click Reset.

Customer: replied 1 year ago.
Ok. I did that.
No what?
Expert:  tyroneboman replied 1 year ago.

check to see if the iTunes library is visible in iMovie.

Customer: replied 1 year ago.
Nope.
Expert:  tyroneboman replied 1 year ago.

okay, try this next>

  1. Choose File > Library > Organize Library.

  2. Select “Consolidate files.”

    Files remain in their original locations, and copies are placed in the iTunes folder.

  3. Then select “Reorganize files in the folder ‘iTunes Media.’”

Customer: replied 1 year ago.
I did the consolidate files, but reorganize is not highlighted I cannot select it.
Expert:  tyroneboman replied 1 year ago.
  • From the menu bar at the top of your computer screen, choose File > Library > Organize Library and select "Consolidate files." Then click OK.
  • Reset your media folder to the default location (the iTunes folder). To reset the folder's location, click Reset to the right of the location box.
Expert:  tyroneboman replied 1 year ago.
Customer: replied 1 year ago.
I did that.
Customer: replied 1 year ago.
When I click on reset is it supposed to do something because nothing happens. I click on it and that is it.
Customer: replied 1 year ago.
Still no iTunes in iMovie
Expert:  tyroneboman replied 1 year ago.

okay, try this next please>Open Disk Utility, select your hard drive or SSD and select Repair Permissions.

Customer: replied 1 year ago.
Where do I find utilities?
Customer: replied 1 year ago.
I selected repair permissions. It says 4 minutes
Customer: replied 1 year ago.
Ok. It is done but still not iTunes in iMovie
Customer: replied 1 year ago.
hello
Customer: replied 1 year ago.
It has been 10 minutes since I got a response from you. Are you still there?
Customer: replied 1 year ago.
Nothing happened. Are you still there?
Customer: replied 1 year ago.
I cannot believe I paid for this service. I have not heard anything from you in almost 20 minutes. This is ridiculous. At least you could tell me that you are looking into another option or something but to just leave me sitting here is not professional.
Expert:  Isaac Franklin replied 1 year ago.

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

Open your finder ( magnifying glass ) type in disk utility, and launch the disk utility application.

On the left side of the disk utility window, click your mac hd, then at the lower right hand side, click repair permissions .

When this completes, go in and delete your com.apple.imovie.plist file.

Once you have deleted the file, restart your Mac and test.

I will try to do everything i can to help you get through this process.

If you are satisfied with the help I have provided, please remember to click and submit a star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.
~Franklin

Customer: replied 1 year ago.
Hello Isaac. I contacted apple today and they fixed the problems at no charge in 10 minutes. Thank you for your response. I got tired of waiting for a response from Randy and contacted Apple. I am going to ask for a refund. This site was of little help to me.
Expert:  Isaac Franklin replied 1 year ago.

I completely understand. Here is the refund link to assist you.

http://ww2.justanswer.com/help/how-can-i-request-refund-0

Related Mac Questions