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Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 370
Experience:  Technical Support Coach at Liberty Tax Service
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I cannot see my iTunes library in iMovie. When I opened

Customer Question

I cannot see my iTunes library in iMovie.
JA: How long has this been going on?
Customer: When I opened iMovie last week it was like this.
JA: What troubleshooting have you tried?
Customer: I see the link but when I click on it the library does not show up. I have done no troubleshooting. I do not understand most of the instructions I have been finding online.
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Mac
Expert:  tyroneboman replied 5 months ago.

Hi,

My name is ***** ***** certified computer professional with over 10 years experience.

I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

I can check on this for you with a screen connect session.

Customer: replied 5 months ago.
No I am not comfortable with that
Customer: replied 5 months ago.
Can you just walk me through it. I am not comfortable giving you access to my computer
Expert:  tyroneboman replied 5 months ago.

okay.

try this please> choose iTunes > Preferences, click Advanced, and click Reset.

Customer: replied 5 months ago.
Ok. I did that.
No what?
Expert:  tyroneboman replied 5 months ago.

check to see if the iTunes library is visible in iMovie.

Customer: replied 5 months ago.
Nope.
Expert:  tyroneboman replied 5 months ago.

okay, try this next>

  1. Choose File > Library > Organize Library.

  2. Select “Consolidate files.”

    Files remain in their original locations, and copies are placed in the iTunes folder.

  3. Then select “Reorganize files in the folder ‘iTunes Media.’”

Customer: replied 5 months ago.
I did the consolidate files, but reorganize is not highlighted I cannot select it.
Expert:  tyroneboman replied 5 months ago.
  • From the menu bar at the top of your computer screen, choose File > Library > Organize Library and select "Consolidate files." Then click OK.
  • Reset your media folder to the default location (the iTunes folder). To reset the folder's location, click Reset to the right of the location box.
Expert:  tyroneboman replied 5 months ago.

>

Customer: replied 5 months ago.
I did that.
Customer: replied 5 months ago.
When I click on reset is it supposed to do something because nothing happens. I click on it and that is it.
Customer: replied 5 months ago.
Still no iTunes in iMovie
Expert:  tyroneboman replied 5 months ago.

okay, try this next please>Open Disk Utility, select your hard drive or SSD and select Repair Permissions.

Customer: replied 5 months ago.
Where do I find utilities?
Customer: replied 5 months ago.
I selected repair permissions. It says 4 minutes
Customer: replied 5 months ago.
Ok. It is done but still not iTunes in iMovie
Customer: replied 5 months ago.
hello
Customer: replied 5 months ago.
It has been 10 minutes since I got a response from you. Are you still there?
Customer: replied 5 months ago.
Nothing happened. Are you still there?
Customer: replied 5 months ago.
I cannot believe I paid for this service. I have not heard anything from you in almost 20 minutes. This is ridiculous. At least you could tell me that you are looking into another option or something but to just leave me sitting here is not professional.
Expert:  Isaac Franklin replied 5 months ago.

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

Open your finder ( magnifying glass ) type in disk utility, and launch the disk utility application.

On the left side of the disk utility window, click your mac hd, then at the lower right hand side, click repair permissions .

When this completes, go in and delete your com.apple.imovie.plist file.

Once you have deleted the file, restart your Mac and test.

I will try to do everything i can to help you get through this process.

If you are satisfied with the help I have provided, please remember to click and submit a star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.
~Franklin

Customer: replied 5 months ago.
Hello Isaac. I contacted apple today and they fixed the problems at no charge in 10 minutes. Thank you for your response. I got tired of waiting for a response from Randy and contacted Apple. I am going to ask for a refund. This site was of little help to me.
Expert:  Isaac Franklin replied 5 months ago.

I completely understand. Here is the refund link to assist you.

http://ww2.justanswer.com/help/how-can-i-request-refund-0