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Mike, Mac Medic
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Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My Apple ID name has been registered and has been verified.

Customer Question

My Apple ID name has been registered and has been verified. However, my old I'd is still coming up and I am being told I am not being recognized as an Apple.com subscriber
Submitted: 11 months ago.
Category: Mac
Expert:  Tim replied 11 months ago.

Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my VERY BEST to help you. If you like i can offer remote access and a call. In addition, with any positive rating I will support your question going forward for free.

Expert:  Tim replied 11 months ago.

so this is happening on your ipad? can you please provide more detiails?

Customer: replied 11 months ago.
I am trying to get help but when I am asked to sign on to my Apple account my old user name comes up and no password ***** work!
Customer: replied 11 months ago.
I can't do anything.
Customer: replied 11 months ago.
I have been having a problem with iTunes for months. Whenever I try to purchase any coins for a game I am being told that must contact Apple support. When I am finally allowed to speak to a human being, it works for two days and then it happened again. Today a tech told me that my account was flagged. That people from other countries I attempting to get into my account. So today I changed my Apple ID but now my old name keeps coming up and of course it will not work!!!
Customer: replied 11 months ago.
My new user name is***@******.***. My old name was***@******.***
Customer: replied 11 months ago.
I hope you can help this 74 yo grandmother who is totally frustrated with Apple and iTunes.
Expert:  Tim replied 11 months ago.

so you have two apple IDs and are trying to switch from one to the other?

Expert:  Tim replied 11 months ago.

I understand, they can be a bit frustrating, don't recommend iTunes myself.

Customer: replied 11 months ago.
I have already paid a few for help
Expert:  Tim replied 11 months ago.

are you just wanting to get back into itunes?

Customer: replied 11 months ago.
A fee
Expert:  Tim replied 11 months ago.

i'm personally not ware of what ever has taken place before this point.

Customer: replied 11 months ago.
I just paid for a membership for MAC help at anytim,
Customer: replied 11 months ago.
When I tried to download it it would not recognize my name and password
Expert:  Tim replied 11 months ago.

Not aware of that service......do you have their website so i can look them up.....MAC anytime....

Customer: replied 11 months ago.
I only have an iPad and the tech this afternoon told me he needed a lap top or desk top computer to hook into. I do not have them.
Expert:  Tim replied 11 months ago.

understood, sorry your frustrated. so the goal is to log into your ipad with the new apple ID?

Customer: replied 11 months ago.
Hmmmm it was when I contacted Apple support at 1-***-***-****. They sent me the site to sign up wih
Expert:  Tim replied 11 months ago.

that is a valid apple 800 #......just wanted to check......there are alot of folks out there trying to take advantage of older folks.

Customer: replied 11 months ago.
My bank just called to verify my purchase
Customer: replied 11 months ago.
It was for 30 dollars
Customer: replied 11 months ago.
However, I cannot download the app as my name and password ***** not work
Expert:  Tim replied 11 months ago.

i'm not in customer service so I have no idea what your charge is or was......you said you had already signed up with another group?

Expert:  Tim replied 11 months ago.

Right, chances are you locked the account out.

Customer: replied 11 months ago.
No it was Apple support!
Customer: replied 11 months ago.
What am I going to do?
Customer: replied 11 months ago.
My old account does not work and the new one does not come up in the box that basks for my password
Expert:  Tim replied 11 months ago.

they can easily figure out and reset your apple ID. Or I can try and answer the challenge questions for you.

Customer: replied 11 months ago.
The box comes up with my old user name
Expert:  Tim replied 11 months ago.

and wont let you change it, got it.

Customer: replied 11 months ago.
Nolan please tell me you can help me!
Expert:  Tim replied 11 months ago.

I'm trying.

Check out this page, see if the instructions look right.

https://support.apple.com/en-us/HT203983

Customer: replied 11 months ago.
If I leave this page I will lose you
Expert:  Tim replied 11 months ago.

you can open it in another window, i'll just parrot info

Expert:  Tim replied 11 months ago.
  1. Tap Settings > iCloud on your iOS device. If you see the option to sign in, you can change your Apple ID now.
  2. Scroll down and tap Sign Out.
Expert:  Tim replied 11 months ago.
  1. Tap Sign Out again to confirm. After you sign out of iCloud, you might not be able to access some of your data that's stored in iCloud until you sign in again. If you're part of a family, you need to sign back in to use Family Sharing.
  2. Choose Keep on My iPhone or Delete from My iPhone when you're asked what you want to do with your iCloud data.
  3. Enter your password ***** sign out.
  4. Go to Settings > iCloud and enter your Apple ID and password.
  5. Tap Sign In.
Expert:  Tim replied 11 months ago.

your pretty much just forcing a sign out and then back in with new account.

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