Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my VERY BEST to help you. If you like i can offer remote access and a call. In addition, with any positive rating I will support your question going forward for free.
so this is happening on your ipad? can you please provide more detiails?
so you have two apple IDs and are trying to switch from one to the other?
I understand, they can be a bit frustrating, don't recommend iTunes myself.
are you just wanting to get back into itunes?
i'm personally not ware of what ever has taken place before this point.
Not aware of that service......do you have their website so i can look them up.....MAC anytime....
understood, sorry your frustrated. so the goal is to log into your ipad with the new apple ID?
that is a valid apple 800 #......just wanted to check......there are alot of folks out there trying to take advantage of older folks.
i'm not in customer service so I have no idea what your charge is or was......you said you had already signed up with another group?
Right, chances are you locked the account out.
they can easily figure out and reset your apple ID. Or I can try and answer the challenge questions for you.
and wont let you change it, got it.
Check out this page, see if the instructions look right.
you can open it in another window, i'll just parrot info
your pretty much just forcing a sign out and then back in with new account.