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Hi, my name is ***** ***** i will be assisting you today.
Do you have AT&T/Tmobile etc as your carrier?
Did you get a 'message not delivered' status/feedback message? Or is it showing sent in the
first bubble you have on your screen?
Great, what you can do to test this is to pick the first message you sent that you can see (the one with the swipe showing the rest of
the message) and forward it to your own phone number. Can you tell me if the 'whole' message shows up when you forward it to
This is actually common for long texts that will be sent as SMS messages.
Usually when one sends an SMS that exceeds the 160 character limit of a standard SMS, the message is split, sent, and delivered as multiple SMS messages, often out of order....
Lets test this, okay?
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You will not swipe left. You will touch the first message and it should give you the option to fwd.
You will type in your own phone number for your contact.
I would need to know their make/model of phone and server/carrier to understand why they cannot see it.
Your phone is not the one that seems to have issues. If you forwarded it, and you can read it in its entirety,
it is the other persons phone that needs reviewed.
Can you message them and get this info?
Also, send this to another friend if you can? and ask them if they could read the entire message?
Okay, i will wait. Let me know when you get the info.
Yes, of course. But, once we pick up issues, we are dedicated to stay with you and resolve it if possible.
While you wait, i suggest sending that exact message or one over 160 characters to another person and
see if they can read the entire message. Make it long so it has to 'break up' to test your results.
If there is something wrong with hers, it may be another issue we have to resolve all together.
That is actually perfect. You can always send ' test ' message well over 160 characters.
Doesnt matter what you say. Just needs to be long.
If her phone receives it, we need to troubleshoot the other phone.
That is perfectly fine. We can pick up hours or a couple days from now if you would like.
There is no hurry on my end. Just keep me posted.