Hi there! My name is ***** ***** I'd be happy to help you resolve this. The most likely cause of this is a printer that is not fully compatible with OSX El Capitan. Can you tell me what type of printer you have please, brand and model number so I can verify?
This printer should be compatible with OSX 10.11 (El Capitan). You may just need to download the latest drivers. I recommend that you un- install the current printer driver and software on your computer, and then download the latest version here:
Install this new version and then do a test print.
There are actually 2 other updates for this printer and El Capitan, for the scanning feature. To get to those updates, please click here:
Please scroll down the page until you see them.
If you'd like, I can perform these steps for you while you watch via the Premium Service of Secure Remote Assistance. This is completely optional. If you choose to do this, I can, with your permission, remote into your computer while you watch and work on the issue for you. If you do not choose to take this service, but need more help, we can continue here.
Please let me know how this works for you. If you need clarification on any of the steps or have additional questions I am happy to assist. I am committed to working with you until the problem is fully resolved.
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Ok. Please give it a shot using these instructions and let me know if you need any help.
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