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Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 16050
Experience:  5 years as Network Admin, 10+ years of IT support
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Cant get : hfdkjf : Cant get ethernet or wireless to work on

Customer Question

Cant get
JA: How long has this been going on?
Customer: hfdkjf
JA: Huh?
Customer: Cant get ethernet or wireless to work on mac book
JA: Just to clarify, how old is your MacBook and what operating system are you running?
Customer: Ver 10.11.2 Early 2011
JA: What troubleshooting have you tried?
Customer: Just the basic run diagnostics, for wireless it cant find router. And wired doesnt even show up
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Mac
Expert:  Josh replied 5 months ago.

Hi!

Let's try resetting the PRAM...

  1. Shut down your machine. Yes, all the way down, not sleep or logging out.
  2. Press the power button and then press command-option-p-r. You have to make sure you get those keys pressed before the gray screen comes up or it won’t work.
  3. Hold those keys down until your Mac reboots again and you hear the startup chime.
  4. Let go of the keys and let your Mac reboot normally.